Odoo Support Manager (H/F)
Mont-Saint-Guibert,
Belgium
About the job
Location
Mont-Saint-Guibert, Belgium
Type of contract
Full-time, Permanent
As the guardian of operational excellence, your mission is to lead and optimize the support organization to deliver a flawless customer experience. You operate at the heart of the technical ecosystem, collaborating closely with Business Analysts, Project Managers, and Developers. Your role combines strategic vision, technical coordination, and customer satisfaction management to ensure the long-term success of the deployed solutions
What your key responsibilities will be
Strategic Oversight
Structure and continuously improve the support organization, including the definition of processes, tools, priorities, and SLAs.
Operational Excellence
Delivering high-quality functional support through analysis, prioritization, resolution, and seamless communication.
Critical Project Management
Acting as the primary escalation point for complex cases and coordinating Odoo migrations and upgrades.
Performance Monitoring
Monitoring service quality, customer satisfaction, and the overall operational performance of the team.
The ideal profile for our Idealis team
Must have
- 3 to 5 years of experience in software support, ERP support, or functional consulting.
- Solid functional knowledge and Odoo certification required.
- Proven experience in a structured environment (SLAs, prioritization, quality standards).
- Ability to work cross-functionally and manage competing priorities.
- Customer-centric mindset, analytical thinking, and a sharp attention to detail.
- Fluent in French and English.
Nice to have
- A good knowledge of Dutch is a strong asset for this position.
- Ability to transform complex situations into seamless solutions for the client.
Discover the daily lives of our experts!
Nothing beats the shared experiences of those who bring our projects to life every day. Dive into the heart of our Odoo team and discover how we combine high-level technical expertise, mentoring, and innovation to deliver the best solutions for our clients.
What you will gain by joining our expert team
Stability & benefits
A permanent contract (CDI) with a comprehensive package of fringe benefits.
Balance & Flexibility
A pleasant work environment with a stimulating atmosphere and flexible working hours.
People management
An approachable and accessible management team that truly listens to its employees.
Self-fulfillment
Diverse missions and exciting technical challenges to enrich your career path.
Our recruitment process
Salary offer
Interview with the CEO/BUM
Test
HR Interview
Phone screening
Why work at Idealis
Impact & Transformation
Design and integrate global Odoo solutions to build the ideal information system for our clients and boost their growth.
Sector Innovation
Work on our verticals solutions (Biotech, HR, E-commerce) to provide deep functional expertise and rapid deployments.
People & Career Focus
Join a team that values your professional growth and places your ambitions at the heart of our collective success.
Our team
